Privacy Policy
This agreement is between you and Horizon Remittance LTD. These Privacy Policy govern the terms under which you may access and use this mobile application and the services associated with it (together, the "Service"). By accessing, registering with and using the Service, you agree to be bound by the terms of the Privacy Policy. If you do not wish to be bound by the Privacy Policy do not access, register with or use the Service. As used throughout these Privacy Policy, the terms "Horizon Remittance", "we", "us", and "our" refer to Horizon Remittance LTD., together with its employees, directors, successors, affiliates, and assigns. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, beneficiary owners of senders, Recipients (receiver of money transfer), or visitors to this application.
In these Privacy Policy
The words "you" and "your" refer to the person who accepts and agrees to the Privacy Policy of this Agreement
The words "Horizon Remittance", "we" and "us" refer to Horizon Remittance LTD.
The Horizon Remittance service is provided by Horizon Remittance LTD. ("Horizon Remittance", "we", "us" or "our") through our online platform. Reference to our Money Remittance process in this Privacy Policy include the use of our application money transfer.
This Agreement and Horizon Remittance service allows you to send online money transfer (a "Transfer") to the person named on the form (the “Recipient") and allows them to receive the money into their local bank account.
In order to use the Horizon Remittance remittance facility for the first time, you must set up your "Profile" by entering your personal information, a "User ID" (which is your email address is used for identification purposes and to login to your Profile), a password, a valid Identification and a contact number. For any consecutive Transfers you can use your existing Profile using your User ID and password to login. All information provided by you shall be stored in your Profile, and shall be maintained by us or our "Service Providers" (any company or companies engaged by us or our contractors to provide our Remittance Services) based upon the information supplied by you.
You cannot send a Transfer on behalf of a third party.
For online transfers, you can either send the money within the same country or to a different "Receive Country". Once we have accepted your Transfer and the money has been collected from your bank account, the Recipient can collect the money in the agreed currency and agreed exchange rates in the bank account or mobile account number that you stated in the online form. We will not contact the Recipient to advise them when the money has been deposited. However, you or the receiver may receive an email alert to confirm that the transaction has been completed.
You can visit our website or download our mobile apps from the apps stores to find out products and services that we offer.
We may communicate with you electronically (for example, by email) unless we are required by law or regulatory requirements to communicate in another way. If you do not wish to receive communications electronically, you may not use Horizon Remittance Remittance Services.
You agree to promptly update your records if your email address or other contact information in your Profile changes. Follow the instructions on our website to update your Profile.
Horizon Remitance Limited is a company incorporated and licensed under the laws of the United Kingdom, (company number 08122834) engaged in the business of funds remittance with its located at 115 Uxbridge Road, London, England, W12 8NL, and also by email at mailto:info@horizonremittance.com, Horizon Remittance is registered with FCA for the provision of independent remittance dealer. Horizon Remittance is only a Remittance Service Provider; Our main business is money transfer services. For security reasons, we recommend that you only send money through the Service to people you know personally. If you choose to pay third parties for goods and services using the Service, you acknowledge that Horizon Remittance has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk.
To be eligible for our Services, you must be at least 18 years old. You must be able to form legally binding contracts under applicable law. Other restrictions may apply. Horizon Remittance will always contract as principal with you and deal with you on an execution only basis. Our Privacy Policy are applicable on each Transaction. If you submit a Transaction, you are requesting that we process the Transaction on your behalf, an offer which we may accept or reject at our sole discretion from our place of business. However, if we decide not to process the Transaction, we will notify you promptly of that decision and repay the money paid to us.
You will be required to provide certain information that identifies each person who seeks to register to use Horizon Remittance Remittance Facility or who requests a Remittance Payment, such as your name, address, date of birth, occupation and other information that will allow us to identify you. You agree to provide complete and accurate information in connection with the registration process and you further agree to update this information as may be reasonable or necessary to keep it complete and accurate at all times.
Use of the Horizon Remittance Remittance Facility is granted subject to our ability to verify your identity. If you do not provide accurate and complete information during registration or when requesting a Remittance Payment, we have the right to prohibit you from using our Remittance Facility or decline to process the request. In addition, if you do not provide accurate and complete information during registration or when requesting a Remittance Payment, you may cause errors in your requested remittance payment.
You authorize Horizon Remittance to request a credit report on you and/or to obtain information from other third parties and financial institutions regarding you, or the Payment Account. The home address that you provide when registering must be the same as the billing address for your debit card or prepaid card. Horizon Remittance may seek to verify your registration information and any other information in connection with a request for a Remittance Payment, but is under no obligation to do so. You acknowledge that Horizon Remittance is relying upon the information you provide.
Each time you access our Remittance Facility, you shall be deemed to have confirmed the accuracy and completeness of all registration information.
You authorize Horizon Remittance to charge you the costs associated with verifying your identity in instances a transaction was not complete due to incomplete and inaccurate information.
You will be able to access material on some areas of the Website without going through the registration process. Certain areas of the Website are only open to you if you register. Upon registration, you will be able to obtain a username and password in order to enable you to access the private area of the Website and use the Services. You agree to provide true and complete information as prompted by the registration form on the Website, and to update this information to keep it true and complete at all times. You will notify Horizon Remittance as soon as you become aware of any error in any details you have provided. You will be solely and absolutely responsible for maintaining the secrecy and confidentiality of all your usernames and passwords enabling you to access Horizon Remittance Website. Horizon Remittance will be entitled to assume that anybody who uses the username and password has your full authority to do so and accepts no responsibility for misuse or unauthorized access, other than in circumstances where the use has been by employees of Horizon Remittance or where you have notified Horizon Remittance of termination in accordance with these Privacy Policy.
When you are sending money under these Privacy Policy, it is your responsibility to make sure all the Transaction details are accurate before submission. Once a Transaction has been submitted for processing it is possible to change any of its details or call back a transaction that has been sent to beneficiary upon your request . If you would prefer to submit a new transaction, you will need to provide payment instructions online by using our application.
Horizon Remittance will provide you with exchange rate, Transaction Amount and Payout Amount. We will also generate a unique Transaction identification number and funding instructions. For each Transaction that you submit, you agree to pay us a transaction fee (the “Transaction Fee”) in addition to the Transaction Amount. Additional charges may apply. You agree to make a total payment (the “Transaction Fee” plus the Transaction Amount) for your transaction.
Payment becomes due at the time that you submit your Transaction. If you submit a Transaction that results in Horizon Remittance becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees. In order for us to collect payment from you, you authorize us to access, charge, or debit funds from, any of the payment instruments you provide us in connection with your use of the Service (each, a "Payment Instrument" including, for example, your credit card, debit card, or bank account). If your payment fails or is insufficient, you authorize us to re-try one or more times using the same or a different Payment Instrument. For example, if there are insufficient funds in your bank account at the time you submit your Transaction, we may try to debit your bank account or charge your credit card at a later time.
You represent and warrant that you are the lawful owner of your Payment Instrument(s). Once we receive funds in our account, these funds after conversion to a Recipient’s currency will be credited to the Recipient's account. Horizon Remittance will not be responsible for the delays that may occur on account of missing transaction reference number in the wire transfer instructions. You represent and warrant that you are the lawful owner of the bank account attached to any payment method notified by you.
Horizon Remittance and its Service Providers usually make a small profit from exchange rate margins which can vary daily and by the minute. The foreign exchange conversion rate shown on the Website is the rate applicable for the currency conversion transactions done on that particular day and time. It in no way guarantees or represents the foreign exchange conversion rate that will actually be applied on a future date and time to the remittance initiated by you. Horizon Remittance will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest which may be imposed by credit card providers if they treat use of the Service as a cash transaction rather than a purchase transaction.
Banks have specified times for cut off for the receipt and dispatch of electronic payments. Therefore, Horizon Remittance accept no responsibility whatsoever for any delay in onward payment attributable to the late arrival of funds or instruction of payment relative to the cut off times of the designated bank. Horizon Remittance is not responsible for any charges applied by Recipient’s bank resulting from the receipt of funds into the Recipient’s bank account. You shall contact directly Recipient’s bank for details of any such charges. You will not be entitled to any interest for the period during which the funds to be remitted are with the Bank, or pending remittance or are in the course of remittance, or for any other period. Horizon Remittance may, at any time and in our sole discretion, limit the amount to be transferred, either on a per transaction basis or on an aggregated basis. All our customers should be advised that our online merchant is located in United Kingdom.
Banks have specified times for cut off for the receipt and dispatch of electronic payments. Therefore, Horizon Remittance accept no responsibility whatsoever for any delay in onward payment attributable to the late arrival of funds or instruction of payment relative to the cut off times of the designated bank. Horizon Remittance is not responsible for any charges applied by Recipient’s bank resulting from the receipt of funds into the Recipient’s bank account. You shall contact directly Recipient’s bank for details of any such charges. You will not be entitled to any interest for the period during which the funds to be remitted are with the Bank, or pending remittance or are in the course of remittance, or for any other period. Horizon Remittance may, at any time and in our sole discretion, limit the amount to be transferred, either on a per transaction basis or on an aggregated basis. All our customers should be advised that our online merchant is located in United Kingdom.
Horizon Remittance and/or Horizon Remittance designated service providers will arrange for the delivery of the Remittance Payment to the Receiver in the country of the Receiver. Payment will be made by means of a credit to a bank account or mobile account number provided by the user or sender, or by other payment instrument. Not all payment methods are available in all countries, and Horizon Remittance reserves the right to change payment method options. Horizon Remittance also reserves the right to select the form of payment to the Beneficiary if there are other means other than the Receiver Bank account or mobile account number. Horizon Remittance and/or Horizon Remittance designated service providers will use reasonable efforts to provide payment in form requested, but the Horizon Remittance Remittance Facility is not obligated to provide all these payment options for a specific Remittance Payment. If a Receiver cannot be located and/or identified, the Remittance Payment funds may be credited back to you to the same Payment Instrument used to fund the Transaction and in the same currency.
Horizon Remittance reserves the right to establish identification and verification requirements for a Receiver to receive the funds from a Remittance Payment. Horizon Remittance may rely, without further investigation, upon identification information or documentation provided by you or a Receiver, including any code or identifier number of the Remittance Payment, when making a payment of funds to the Receiver. You agree and acknowledge that Horizon Remittance has the right to decline to deliver the payment to the Receiver if Horizon Remittance cannot verify the identity of the Receiver. Although Horizon Remittance has the right to establish identification and verification requirements and the Receiver's failure to comply with them is a basis to decline the delivery of the Remittance Payment, Horizon Remittance has no obligation to establish any such requirements.
Horizon Remittance may, in its absolute discretion, attempt to cancel your Instruction if you have informed us that you wish to revoke it. In some cases, Horizon Remittance may have initiated an irreversible request for funds to be paid out to your recipient and therefore cannot guarantee cancellation will be successful. For successful revocations Horizon Remittance will normally refund your money, less any reasonable revocation charges and any Service Fees already charged, within four (4) Business Days.
7.1 If you:
7.1.1 have any problems using the Service; or
7.1.2 are aware of any unauthorized or incorrectly executed Transaction,
You can contact us using the contact information at the bottom of these Privacy Policy without delay. We will consider your written request for a refund (submitted by email, or by mail using the contact information at the bottom of these Privacy Policy) if you provide the Sender’s full name, address, and phone number, together with the Transaction identification number, Transaction Amount, and the reason for your refund request.
If we have executed the Transaction in accordance with the instructions you have provided to us, and that information proves to have been incorrect, we are not liable for the incorrect execution of the Transaction. We will however make reasonable efforts to recover the funds. We may charge you a reasonable fee, reflective of our efforts, to do so.
Where Horizon Remittance has executed the Transaction otherwise than in accordance with your Instruction, Horizon Remittance will refund the full amount debited. Unless there are exceptional circumstances, no adjustment will be made for any currency fluctuations which may have occurred between the time you pay us the Transaction Amount and the time of credit.
Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency.
British law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers, recipients and beneficiary owners of customers. In accordance with our obligations under the AML/CTF Act, AML/CTF Rules and AML/CTF Regulations we may therefore require you to supply us with sufficient personal information to enable us verify your residential address and other personal details in order to confirm your identity. For that we may ask for photographic evidence of your identity such as a copy of your passport, driver's license and other personal identifying document and/or information. We may also legally consult other sources to obtain information about you, your beneficiary owner and/or the recipient. Horizon Remittance reserves the right to access various government and private databases, and credit reference agencies, which may keep a record of that information, so as to verify your information for the purposes of electronic identification. We may request additional information
To protect the integrity of the financial system and to provide convenient mobile money system to the millions of populations there must be strong and sustainable regulations.
Customer’s account is activated at registration and customer can begin transacting immediately
Customer with a basic account subject to low-value transaction and balance limits can cash-in and cash-out at agents
Improved record keeping and other functionalities to track transactions and localize customers make it easier for law enforcement to monitor and trace illicit funds
Know Your Customer (KYC) requirements is one of the main obstacles to providing appropriate regulated financial services or products to unbanked customers is their lack of reliable identity.
For identification of customers:
Global ID database support is required (For Global Purpose)
ID Document Verification Required
Optical Character Recognition OCR extraction is required to scan documents in its repository that can be used to build database.
For identification of customers:
Biometric verification – Face & Liveness check
For identification of customers:
Residential address verification.
For identification of customers:
Unique Identification Number
A permanent Unique Identification number must be issued to the customers upon registration
AML SCREENING WITH UPTO DATE GLOBAL DATABASE
Performs AML screening on real time basis and global coverage of PEP, Sanctions and watch list Data
Natural Person who does not have a valid identity document will not be permitted to carryout transactions unless they are in grace period upon expiry of their identity/Residency document.
Adding new beneficiaries will require 24hrs to be approved after conducting appropriate process of verification.
A maximum amount to be transacted per transfer should not exceed USD 1000 an by any means the amount should not exceed USD 3600 in a month.
UID issued at the time of registration must be used by the customer to whom it is issued and cannot transferred to third person.
Mobile Money Account holder/registered customer must be responsible for the transaction initiated through the system from their ID.
In case of any inquiry or investigation Mobile Money Account Holder will be sole responsible and should face the consequences themselves.
In case there is suspicion of ML/TF or customer is identified as PEP or is found on sanction list the funds will be freeze with immediate effect.
Delays can be caused as a result of verifications and in process of determining whether the transactions are consistent with the profile of the customer.
All the customer must update if there is any change in the information provided at the time of registration. If they failed to do so, any loss or for other consequences Horizon Remittance will not be responsible.
Horizon Remittance can terminate or disable its clients account without prior notice.
Horizon Remittance will freeze or seizer funds at any time if found suspicious or abnormal pattern of transactions which are not in line with customer profile.
Global ID data